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The Powerof Personalisation:Hotels Roadmap to 2020
09 Feb 2016The Powerof Personalisation:Hotels Roadmap to 2020
Hotels are under pressure. Airbnb and other sharing economy providers are growing in popularity. More and more guests are booking through online travel agents (OTAs) that take substantial commissions. And when guests do arrive, they expect the same immediacy of service and control they get at home and at work through their smartphones.
The Powerof Personalisation:Hotels Roadmap to 2020
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